AI ticket management platform for hospitality that automates guest request handling for hotels on Airbnb and Booking.com. Features multi-channel intake (WhatsApp, email, Booking, Airbnb), automated ticket classification and prioritization, SLA-based escalation, staff coordination via WhatsApp/email/voice calls, a marketplace of vetted technicians with quote approval, and a live operations dashboard.
Tech Stack
- Next.js
- React.js
- Node.js
- OpenAI API
- WhatsApp Business API
- Tailwind CSS
- Firebase
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